Privacy Policy
Last updated: 1/10/2025
This Privacy Policy describes how Broughton Astley Cleaners collects, uses, and protects your personal information when you use our cleaning services or visit our website.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Business name: Broughton Astley Cleaners
Address: Chestnut Close, Broughton Astley, Leicestershire LE9 6UB
Email: info@broughtonastleycleaners.co.uk
Phone: 07906888486
ICO Registration Number:
We are the “data controller” for the purposes of data protection law.
2. What Information We Collect
We may collect the following types of personal information:
Contact details – name, address, phone number, and email address
Service information – details about the cleaning services you request
Payment information – such as bank details or card details processed securely via our business bank
Communications – records of emails, texts, or calls between you and us
Website data – IP address, browser type, and cookies
3. How We Use Your Information
We use your personal data to:
Provide and manage our cleaning services
Communicate with you about bookings, payments, and updates
Process payments and invoices
Manage our business operations and customer accounts
Comply with legal and tax obligations
Improve our services and website
We do not sell or rent your personal data to any third parties.
4. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
Contract: To provide the services you have requested.
Legal obligation: To meet legal and tax requirements.
Legitimate interest: To manage and grow our business, and to respond to enquiries.
Consent: When you have given us permission (for example, for marketing communications).
You can withdraw your consent at any time by contacting us.
5. How We Share Your Information
We may share your data with trusted third parties who help us operate our business, such as:
Payment processors
IT and website hosting providers
Accountants or professional advisers
Employees or subcontractors providing cleaning services
All third parties are required to keep your data secure and use it only for agreed purposes.
6. How Long We Keep Your Data
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.
Typically, we retain customer information for up to 6 years after our last interaction, in line with HMRC record-keeping obligations.
7. Your Data Protection Rights
You have the right to:
Access a copy of the personal data we hold about you
Request correction or deletion of your data
Object to or restrict how we process your data
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Phone: 0303 123 1113
If you wish to exercise any of these rights, please contact us at info@broughtonastleycleaners.co.uk
8. How We Protect Your Information
We take appropriate technical and organisational measures to keep your personal data safe, including:
Secure digital storage and encryption where possible
Restricted access to personal data
Staff training in data protection and confidentiality
9. Cookies and Website Data (if applicable)
Our website may use cookies to improve user experience and track website performance. You can control cookie settings in your browser.
For more information, see our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Broughton Astley Cleaners
Email: info@broughtonastleycleaners.co.uk
Phone: 07906888486
Address: Chestnut Close, Broughton Astley, Leicestershire, LE9 6UB